Entrepreneur and information developer creating innovative solutions and delivering SaaS products for companies of all sizes. Passionate about using technology to improve the lives and experiences of my clients.
Information technologist with 20+ years of proven experience building scalable technical documentation products and leading high-performing teams. I'm a passionate entrepreneur who believes technology should serve humanity's most important needs.
Information Developer Technologist and Entrepreneur
With deep expertise as a senior technical writer, I have led documentation strategy and execution for leading technology companies, including Hewlett Packard Enterprise, Abbott Labs, Samsung, Cisco, and Verizon. My work spans creating and maintaining comprehensive SDK and API documentation, user guides, and online help for enterprise software and cloud platforms. I excel at collaborating with developers, engineers, and cross-functional teams to produce clear, accurate, and user-friendly technical documentation.
My achievements include establishing best practices for documentation processes, developing new templates and standards, and implementing content management systems such as Tridion Docs, Oxygen, and Confluence to streamline publication and ensure consistency across deliverables.
Recently, I have brought my technical communication skills to the healthcare space as the founder of Ready Elder Care, where I am developing an all-in-one SaaS platform to support families, caregivers, and healthcare providers. Drawing on my background in software, product ownership, and documentation, I drive the creation of accessible, transparent, and coordinated elder care solutions. My unique blend of technical writing expertise and entrepreneurial leadership enables me to bridge technology and human needs, delivering products and documentation that empower users and improve lives.
I have a B.S.Degree in Information Technology and Networking.
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Showcase of my ventures and innovative solutions I've developed.
All-in-one caregiver management platform for home-based elder care. Connecting agencies, families, and caregivers.
Mobile-first application for caregivers with GPS check-in, task management, and real-time communication.
Real-time analytics platform for tracking care quality, compliance metrics, and operational efficiency.
Enterprise documentation and portal for HPE's cloud services platform with comprehensive technical guides.
Intelligent chatbot providing instant support for caregivers with care protocols and emergency guidance.
Automated compliance tracking and reporting system for healthcare regulations and certifications.
My journey in entrepreneurship and the ventures I've had the privilege to lead.
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2023 - Present
I am leading the development of an all-in-one caregiver management platform. Ready Elder Care's Homebase Caregiver Manager is an all-in-one SaaS platform designed for home care agencies, independent caregivers, and families managing elder care. After years of providing caregiving, I decidekd to build an application to help manage caregivers. I am excited about building the team, securing funding, and driving product-market fit in the $400B home care industry.
2020 - 2025
Serve as a senior technical writer for the HPE GreenLake cloud platform. Responsibilities include delivering customer facing SDK and reference documentation, user guides, and online documentation. In-depth experience with developing quality content in markup languages and formats, including Markdown, YAML, JSON, and HTML, along with knowledge of DITA, XML, Content Management Systems
2013 - 2018
Responsible for working with data center engineers in writing, creating, and designing customer-facing documentation using XML tools. Created User and CLI guides and online help content for the Cisco UCS software Manager and Cisco UCS B-Series hardware products. Created administrator, user, and reference guides and help systems for multiple cloud-based products. Created and expanded existing documentation and design projects in support of the WebEx SSO application.
2019 - 2020
As a senior technical, I plan, create, and write documentation for the Abbott Hematology Blood Analyzers. Responsibilities include working with developers and quality assurance researching in writing release notes, user guides, and SOP training materials. I established documentation processes and best practices using a new CMS and MadCap Flare. I also developed templates and standards to streamline documentation creation and publication, ensuring consistency and efficiency across all deliverables.
2020 - 2021
I collaborated with software developers to update and maintain internal training materials, department best practices, and revision control procedures. I converted Yahoo Small Business text-based APIs into an interactive API application with working examples, including comprehensive documentation for methods, samples, and error codes. Additionally, I planned and implemented a new Confluence repository to support Marketing, Business Development, Engineering, and Project Management teams.
2018 - 2019
As the senior technical writer for Samsung Wearables products, I created original content and updated existing material. Responsibilities include researching, planning, and documenting products and the associated Android and mobile security platform technologies. I have created whitepapers and release notes for app developers working with Samsung Knox SDK and RESTful web services, ensuring clear technical communication and comprehensive documentation for effective integration.
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